Refund Policy

1. No Refund Policy

As an information-based service, we do NOT provide refunds for lead or consultation request purchases under any circumstances. This includes but is not limited to:

• Client does not respond to your outreach
• Client chooses a different photographer
• Client's budget doesn't match your pricing
• Client's timeline doesn't work for you
• Project gets cancelled or postponed
• Client was "just browsing" or not serious
• You change your mind after purchase
• Duplicate purchase (your responsibility to check)
• Lead or consultation does not result in a booking

2. Why No Refunds?

Photiq is an information service. When you purchase a lead or consultation request:

• Instant Delivery: You receive immediate access to client contact information and project details. The service is delivered the moment you purchase.
• Information Cannot Be "Returned": Once you have the information, it cannot be taken back. The product has been fully delivered and consumed.
• Opportunity, Not Guarantee: Leads are opportunities to connect with clients, not guaranteed bookings. Success depends on your follow-up and fit for the project.

3. What You're Purchasing

When you buy a lead or consultation request, you are purchasing:

• Access to client contact information (name, email, phone number)
• Project details and requirements
• Client's location and timeline
• Budget or pricing expectations (if provided)
• The opportunity to pitch your services

You are NOT purchasing:

• A guaranteed booking
• A guaranteed response from the client
• Exclusive rights to contact the client (for lead pool purchases)
• Any specific outcome or conversion

4. Your Responsibilities

To maximize your success with purchased leads:

• Review Before Purchase: Carefully review all available lead details before purchasing. Check location, photography type, timeline, and budget match your services.
• Respond Quickly: Contact clients promptly after purchase. The faster you respond, the better your chances.
• Professional Communication: Be professional, friendly, and helpful in your outreach.
• Follow Up: Don't give up after one attempt. Follow up respectfully if you don't hear back.
• Set Realistic Expectations: Understand that not every lead will convert. This is normal in any lead generation service.

5. Lead vs. Consultation Request

5.1 Lead Pool ($14.99)

• Client has NOT specifically chosen you
• Other photographers may also purchase this lead
• Lower cost, lower exclusivity
• Requires more competitive pitching

5.2 Consultation Request ($24.99)

• Client specifically requested to hear from YOU
• Client has seen your portfolio
• 7-day exclusive window to respond
• Higher intent, but still not a guaranteed booking

6. Platform Issues

If you experience a technical issue that prevents you from accessing purchased lead information, please contact us immediately through our Contact page. We will:

• Investigate the issue
• Restore access if there was a platform error
• Extend consultation windows if appropriate

This is the ONLY circumstance where we may consider alternative resolution.

7. Preventing Accidental Purchases

To help you make informed decisions:

• Lead details are clearly displayed before purchase
• Purchase buttons require confirmation
• You can review lead details without purchasing
• Your purchase history is available in your dashboard

8. Disputed Charges

If you dispute a charge with your credit card company:

• We will provide transaction records showing the purchase was completed
• We will demonstrate that the service (information) was delivered
• Fraudulent chargebacks may result in account suspension

If you have concerns about a purchase, please contact us directly first. We're happy to discuss your experience and help you improve your lead conversion strategy.

9. Success Tips

To get the most value from your lead purchases:

• Build a strong portfolio that showcases your best work
• Price competitively and transparently
• Respond to leads within minutes, not hours
• Personalize your outreach—don't use generic templates
• Be flexible with pricing and availability when possible
• Ask questions to understand the client's vision
• Provide social proof (reviews, testimonials)
• Track your conversion rate and optimize your process

10. Questions?

If you have questions about this Refund Policy or want help improving your lead conversion, please contact us through our Contact page. We're here to support your success.